Privacy Policy

Information We Collect

Depending on how you use our website, we may collect your name, email address, telephone number, pickup and drop-off locations, journey date and time, passenger and luggage requirements, booking details, and information you provide when contacting us.

We may also collect technical information such as your IP address, browser and device details, pages visited, website interactions, and cookie identifiers. Payment information may be processed by our payment provider if you make a payment. We do not claim to store complete card details unless our actual payment arrangements require and support this.

How We Use Your Information

We use personal information to display taxi options and prices, provide quotes, manage and confirm bookings, send service updates, coordinate journeys with relevant transport providers, respond to enquiries, improve our website, monitor security, prevent fraud, and meet legal obligations.

We may send marketing communications where permitted by law and, where required, with your consent. You can opt out of marketing messages at any time.

When We Share Information

We may share relevant information with the taxi or transport provider fulfilling your journey, as well as service providers supporting our website, booking systems, hosting, communications, payment processing, analytics, and security.

We may also disclose information when required by law, to protect our rights or users, or as part of a business transfer. RideNoww does not sell personal information to third parties for their own marketing purposes.

Cookies and Analytics

Our website may use essential cookies and similar technologies for functionality and security, as well as analytics or advertising measurement tools where implemented. Where required by law, we will seek consent before using non-essential cookies. You can manage preferences through available website cookie settings and your browser, although disabling cookies may affect some features.

Third-Party Services

Our website may link to transport providers and other third-party websites. Those services may have their own privacy policies and practices. Please review their policies before providing information. A transport provider may have separate data protection responsibilities where it independently decides how to process your information.

Data Security and Retention

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or disclosure. No online transmission or storage system can be guaranteed completely secure.

We keep personal information only for as long as reasonably necessary to provide services, manage bookings, resolve disputes, maintain required records, and comply with legal obligations. We then take appropriate steps to delete or anonymise it, subject to applicable law.

Your Privacy Rights

Depending on applicable law, you may be able to request access to or correction or deletion of your personal information, restrict or object to certain processing, request a portable copy, or withdraw consent where processing is based on consent. You can also object to direct marketing at any time. These rights are subject to legal conditions and exceptions.

To make a request, contact us using the details below. We may need to verify your identity before responding. If UK data protection law applies, we aim to comply with the UK GDPR and Data Protection Act 2018. If information is transferred outside the UK, appropriate safeguards will be used where legally required.

Children's Privacy

RideNoww is not intended for children to submit personal information or make bookings independently. Where information about a child is needed for a journey, it should be provided by a parent, guardian, or appropriately authorised person. Contact us if you believe information has been submitted inappropriately.

Changes to This Policy

We may update this policy to reflect changes to our services, data practices, or legal requirements. Updates will be published on this page with a revised "Last Updated" date.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact RideNoww: