Cancellation Policy

1. Introduction

RideNoww is an online taxi comparison and booking platform that helps customers compare journey options and book transport services from participating providers. This Cancellation Policy explains how to request a cancellation and what may happen to any refund.

Cancellation terms can vary depending on the transport provider, journey type, and time remaining before pickup. The cancellation terms shown during booking or in your confirmation may apply where they differ from this general policy.

2. How to Cancel a Booking

If you need to cancel a booking, contact RideNoww as soon as possible using the contact details below or the cancellation method provided in your booking confirmation.

Please include your booking reference, the name used for the booking, and the email address or phone number associated with it. A cancellation request is not confirmed until you receive confirmation from RideNoww or the relevant provider. If the website is not allowing you to cancel, contact customer support promptly rather than submitting repeated requests.

3. Cancellation Charges and Eligibility

Whether a cancellation is free, partially refundable, or non-refundable depends on the terms presented for your booking and the transport provider’s applicable policy. A cancellation charge may apply if a driver or vehicle has already been allocated, the provider has started the service, or the request is made close to the scheduled pickup time.

Some bookings may be non-refundable after a stated deadline or once the journey has begun. Please review the cancellation conditions before confirming your booking and keep your booking confirmation for reference.

4. Refunds

If a refund is approved, it will generally be returned through the original payment method where possible. Processing times can vary depending on the payment provider and your bank. Any applicable cancellation charges or non-refundable amounts will be handled according to the terms shown for your booking.

If you believe a cancellation or refund has been handled incorrectly, contact us with your booking reference and a brief explanation. We will review the request and, where appropriate, coordinate with the relevant transport provider.

5. Changes to a Booking

If you want to change your pickup time, date, destination, passenger details, or other journey information, contact us as soon as possible. Changes are subject to availability and may affect the fare. A requested change may need to be treated as a cancellation and a new booking if the provider cannot accommodate it.

6. Driver Delays, No-Shows, and Service Issues

If your driver has not arrived or you experience a service issue, contact RideNoww or the transport provider using the details in your booking confirmation. Please report the issue as soon as possible so it can be reviewed. Refunds or other remedies will depend on the circumstances and the applicable booking terms and consumer law.

7. Our Right to Cancel

In exceptional circumstances, a booking may need to be cancelled by the transport provider or RideNoww, for example because of vehicle unavailability, operational disruption, safety concerns, or other circumstances beyond reasonable control. Where this happens, we will aim to notify you as soon as reasonably possible and explain any available refund or alternative arrangements under the applicable booking terms.

8. Contact Us

For cancellation requests, refund questions, or help with a booking, contact RideNoww:

Website: https://ridenoww.com/
Email: info@ridenoww.com
Telephone: +44 20 8556 1717